Answers to common questions about booking and managing stays.
How do I cancel a booking? Open My Bookings, select the reservation, and follow the cancellation steps.
How do I change my dates? Contact support and we'll adjust your reservation subject to availability.
When am I charged? Payment is processed at the time of booking.
Quick answers to the questions we hear most often.
Q: Do I need an account to book? A: Yes, you'll need a free account so you can manage your reservations.
Q: Are pets allowed? A: It depends on the property — check the hotel detail page for its rules.
Q: Can I book for someone else? A: Yes, just enter their name and contact details at booking.
Flexible, fair cancellation rules across all properties.
Most properties offer free cancellation up to 24 hours before check-in. Some special rates or event spaces may differ.
The exact policy for your stay is shown on the hotel detail page and on your booking confirmation.
Questions about a booking, a property, or your account? We're here to help.
Email: support@salaoya.com
Our support team is available 24/7. We typically reply within a few hours.